Terms of service

Last updated: 5 may, 2026

Welcome to FLAMBOYANT.

These Terms of Service (“Terms”) apply to your access to and use of our website, online store, products and related services (together, the “Services”). By visiting our website, creating an account, placing an order or otherwise using our Services, you agree to these Terms.

Please read these Terms carefully before using our Services. If you do not agree with these Terms, you should not access or use our website or place an order.

These Terms are intended for use by a Dutch-based online fashion store selling products to consumers. Nothing in these Terms limits any mandatory consumer rights you may have under applicable law.

1. Company Information

This website and online store are operated by FLAMBOYANT, trading as FLAMBOYANT.

Our company details are:

Trading name: FLAMBOYANT
Legal company name: Flamboyant
Business address: Rosendaalsestraat 82, 6824 CM, Arnhem
Chamber of Commerce number: 89264959
VAT identification number: NL864928166B01
Email: info@flmbynt.nl
Phone: +31 6 14495006
Customer service availability:  Monday to Saturday, from 09:00 to 18:00

Questions about these Terms may be sent to us at info@flmbynt.nl.

2. Shopify

Our online store is powered by Shopify. Shopify provides the e-commerce platform that allows us to offer and sell our products to you.

Any purchase you make through our store is made directly with FLAMBOYANT, not with Shopify. Shopify is not responsible for the products, orders, deliveries, returns or customer service relating to your purchase from FLAMBOYANT.

Your use of certain parts of the Services may also be subject to Shopify’s own terms and privacy policies, depending on the functionality used.

3. Eligibility and Use of the Services

By using our Services, you confirm that you are at least 18 years old or that you are using the Services with the consent of a parent or legal guardian.

You may use our Services only for lawful purposes and in accordance with these Terms. You may not use our website, products or Services for any illegal, fraudulent, harmful or unauthorized purpose.

You agree not to transmit viruses, malware or any destructive code, and not to interfere with the proper functioning or security of our website.

4. Accounts

You may be able to create an account on our website. You are responsible for keeping your account login details confidential and for all activity under your account.

You agree to provide accurate, current and complete information when creating an account, placing an order or otherwise interacting with our Services. You must update your information when necessary so that we can process your order and contact you if needed.

We may suspend or terminate your account if we reasonably believe that you have violated these Terms, misused our Services or provided false or misleading information.

5. Our Products

We make every effort to describe and display our products as accurately as possible. However, product colors, textures and details may appear differently depending on your screen, device settings and lighting conditions.

All product descriptions, images, availability and prices may be changed at any time without notice, unless an order has already been accepted by us.

We reserve the right to discontinue any product at any time and to limit quantities, including where we reasonably suspect misuse, fraud, automated purchasing, reseller activity or other behavior that violates these Terms.

Nothing in this section affects your statutory warranty rights.

6. Orders

When you place an order through our website, you make an offer to purchase the selected products under these Terms.

After you place an order, you may receive an order confirmation email. This confirms that we have received your order, but it does not necessarily mean that your order has been accepted. Your order is accepted when we confirm acceptance, process your payment and/or dispatch the products.

We reserve the right to refuse, cancel or limit any order where we have a valid reason to do so, including but not limited to:

  • the product is unavailable;

  • there is an error in the product description or price;

  • your payment cannot be processed;

  • we suspect fraud, misuse or unauthorized reseller activity;

  • delivery to your address is not possible;

  • you have violated these Terms.

If we cancel or change an order after payment has been made, we will refund the relevant amount as soon as reasonably possible using the original payment method, unless another method is agreed.

Please check your order carefully before submitting it. If you made a mistake, contact us as soon as possible at info@flmbynt.nl. We cannot guarantee that we can change or cancel an order once it has been processed or dispatched.

Products purchased through our store are intended for personal use and not for commercial resale, unless we have agreed otherwise in writing.

7. Prices, Taxes and Payment

All prices shown on our website are in euros (EUR) unless stated otherwise.

For consumer purchases within the Netherlands and the European Union, prices are shown inclusive of applicable VAT unless stated otherwise. Shipping costs, import duties, customs fees or other additional charges may apply and will be shown where required before checkout, or may be charged by third parties such as customs authorities for deliveries outside the EU.

Prices, discounts and promotions may change at any time. The price charged for a product will be the price shown at the time you place your order, unless there is an obvious error.

We use third-party payment providers to process payments. By submitting payment information, you confirm that:

  • the payment information you provide is accurate and complete;

  • you are authorized to use the selected payment method;

  • the payment provider may process the payment for your order.

We are not responsible for delays or errors caused by payment providers, banks or other third parties, except where required by law.

8. Promotions and Discount Codes

From time to time, we may offer promotions, discount codes, early access, bundles, sale prices or other offers.

Promotions may be subject to additional conditions, such as expiry dates, minimum order values, product exclusions or limited availability. If there is a conflict between these Terms and the specific terms of a promotion, the promotion terms will apply for that promotion.

Discount codes cannot be exchanged for cash and may not be applied retroactively to previous orders, unless we decide otherwise at our discretion.

We reserve the right to withdraw, change or refuse a promotion if we reasonably believe it is being misused or if there is a technical or pricing error.

9. Shipping and Delivery

We ship orders to the countries and regions listed on our website at checkout.

Delivery times shown on our website are estimates unless we expressly state that a delivery date is guaranteed. We will make reasonable efforts to deliver your order within the indicated timeframe.

If no delivery time has been agreed, we will deliver your order within the period required by applicable law. If we cannot deliver within the stated or agreed timeframe, we will inform you as soon as possible.

For consumer orders, we remain responsible for the delivery of your order until the products have been delivered to you or to a third party designated by you, other than the carrier.

You are responsible for providing a complete and correct delivery address. We are not responsible for delivery problems caused by incorrect or incomplete information provided by you. If a package is returned to us due to an incorrect address, refusal of delivery or failure to collect the package, we may charge reasonable additional shipping costs to resend the order, unless the issue was caused by us.

If your order is delayed, missing or damaged during delivery, please contact us at info@flmbynt.nl so we can investigate and help resolve the issue.

10. Returns, Exchanges and Right of Withdrawal

If you are a consumer purchasing from the European Union, you generally have the right to withdraw from your purchase within 14 days after you, or a third party designated by you, receive the product.

To exercise your right of withdrawal, you must inform us clearly within the withdrawal period, for example by emailing us at info@flmbynt.nl. You may also use a model withdrawal form if we provide one, but this is not required.

After notifying us that you wish to withdraw, you must return the product within 14 days.

Products should be returned in their original condition, where reasonably possible, including original labels, tags and packaging. You may inspect and try on products in the same way as you would in a physical store. If a product has been used more than necessary to determine its nature, characteristics and fit, we may reduce the refund to reflect any loss in value, where permitted by law.

Unless we offer free returns or state otherwise, you are responsible for the direct cost of returning the product. We will clearly inform you about return costs in our Refund Policy or before purchase where required.

If you validly withdraw from your purchase, we will refund the payments received from you for the returned product, including the standard delivery cost for the original shipment where required by law. We may withhold the refund until we have received the returned product or until you have provided proof that you have returned it, whichever occurs first.

Refunds will be made using the same payment method used for the original transaction, unless another method is agreed.

The right of withdrawal may not apply to certain products, including:

  • products made to your specifications or clearly personalized;

  • sealed products that are not suitable for return for health or hygiene reasons once unsealed;

  • any other products excluded from withdrawal rights under applicable law.

Returns and exchanges are further explained in our Refund Policy, which can be viewed here: [INSERT REFUND POLICY LINK].

11. Exchanges

We may offer exchanges for different sizes, colors or products, depending on stock availability and our Refund Policy.

An exchange is not guaranteed until we have received and processed your return and confirmed the availability of the requested replacement product.

If the requested item is unavailable, we may offer a refund, store credit or another solution, depending on your rights and our policy.

12. Statutory Warranty and Defective Products

We are responsible for providing products that conform to the agreement and meet the reasonable expectations you may have based on the product description, price, normal use and other relevant circumstances.

If you receive a defective, damaged or incorrect product, please contact us as soon as possible at info@flmbynt.nl with your order number and, where helpful, photos of the issue.

If a product does not conform to the agreement, you may have legal rights, including repair, replacement, refund or another appropriate remedy, depending on the circumstances and applicable law.

Nothing in these Terms limits your statutory warranty rights.

13. Personal Information and Privacy

Your submission of personal information through our Services is governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and share personal information, including information processed through Shopify and other service providers.

You can view our Privacy Policy here: [INSERT PRIVACY POLICY LINK].

By using our Services, you acknowledge that you have read our Privacy Policy.

14. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to operate the website, improve the shopping experience, analyze traffic, personalize content and support marketing activities.

Where required by law, we will ask for your consent before placing non-essential cookies or similar tracking technologies.

More information can be found in our Cookie Policy or Privacy Policy: [INSERT COOKIE POLICY OR PRIVACY POLICY LINK].

15. Intellectual Property

All content on our website and in our Services, including but not limited to trademarks, logos, brand names, product names, designs, text, photographs, videos, graphics, lookbooks, layouts and other materials, is owned by or licensed to FLAMBOYANT and is protected by Dutch, European and international intellectual property laws.

You may use our website and content only for personal, non-commercial purposes related to shopping with FLAMBOYANT.

You may not copy, reproduce, distribute, modify, publish, display, sell, resell, scrape, extract, download, store or otherwise use any part of our Services or content without our prior written permission, except where allowed by law.

The FLAMBOYANT name, logo, designs, slogans and related brand elements may not be used without our prior written consent.

16. Feedback, Reviews and User Content

If you submit, upload, tag, post, email or otherwise share reviews, photos, videos, comments, ideas, suggestions or other content relating to FLAMBOYANT or our products (“User Content”), you confirm that you have the necessary rights to share that content.

By submitting User Content to us or tagging us in content that relates to our products, you grant FLAMBOYANT a non-exclusive, worldwide, royalty-free right to use, reproduce, display, publish, repost, adapt and share that User Content for purposes connected to our brand, website, social media, marketing, customer service and product improvement.

We will not claim ownership of your User Content. However, you agree that we may use it without compensation, unless we have agreed otherwise in writing.

You agree that your User Content will not:

  • infringe the rights of any third party;

  • contain unlawful, misleading, abusive, defamatory, obscene or harmful material;

  • contain viruses, malware or harmful code;

  • impersonate another person or mislead us about its origin.

We may remove or refuse to publish User Content at our discretion.

17. Third-Party Tools and Links

Our Services may include links to third-party websites, apps, tools, payment providers, shipping providers, social media platforms or other third-party services.

We do not control and are not responsible for third-party websites, services, content, terms, privacy practices or actions. If you access or use third-party services, you do so at your own risk and should review their terms and policies.

We may provide access to third-party tools “as is” and “as available” without warranties, representations or endorsements, except where required by law.

18. Prohibited Uses

You may not use our Services, directly or indirectly:

  • for any unlawful, fraudulent or malicious purpose;

  • to violate any applicable law or regulation;

  • to infringe our intellectual property rights or the rights of others;

  • to submit false, misleading or inaccurate information;

  • to harass, abuse, defame, threaten, intimidate or harm any person;

  • to upload, transmit or distribute viruses, malware or harmful code;

  • to spam, phish, pharm, pretext or engage in similar harmful behavior;

  • to collect, track or misuse personal information of others;

  • to scrape, extract, copy, reproduce, sell or exploit any part of our Services without permission;

  • to use bots, crawlers, automated tools, AI agents or other automated or semi-automated systems in a way that accesses, copies, purchases from, interacts with or disrupts our Services without our permission;

  • to interfere with, bypass or circumvent the security, access restrictions or technical measures of our website;

  • to place orders for unauthorized resale or other commercial exploitation without our written consent.

We may suspend, block or terminate access to our Services if we reasonably believe that you have violated this section or any other part of these Terms.

19. Availability, Errors and Changes to the Services

We do not guarantee that our website or Services will always be available, uninterrupted, secure or error-free.

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery times or availability. We reserve the right to correct errors and update information at any time.

If an error affects an order you have placed, we will contact you where required and provide a reasonable solution, such as confirming the corrected information, cancelling the order or issuing a refund.

We may modify, suspend or discontinue any part of our Services at any time, provided this does not affect rights you already have under an accepted order or applicable law.

20. Disclaimer of Warranties

The information on our website is provided for general information purposes. We make reasonable efforts to keep information accurate and up to date, but we do not guarantee that all information will always be complete, accurate or current.

To the fullest extent permitted by law, our Services are provided “as is” and “as available”. We do not guarantee that the Services will be uninterrupted, timely, secure or free from errors.

This disclaimer does not apply to your statutory rights, including your rights relating to product conformity, statutory warranty, delivery, withdrawal or any other mandatory consumer protection rights.

21. Limitation of Liability

To the fullest extent permitted by law, FLAMBOYANT and its owners, directors, employees, partners, suppliers, service providers and licensors will not be liable for indirect, incidental, special, consequential or punitive damages, including loss of profits, revenue, data, goodwill or business opportunity, arising from or related to your use of the Services or products purchased through the Services.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for intent, deliberate recklessness, gross negligence, death or personal injury caused by negligence, fraud, or any rights that cannot be excluded under applicable consumer law.

For business customers, our total liability for any claim relating to an order will, to the fullest extent permitted by law, be limited to the amount paid for the relevant order.

22. Indemnification

You agree to indemnify and hold harmless FLAMBOYANT, its owners, directors, employees, partners, suppliers, service providers and licensors from any third-party claims, damages, liabilities, costs or expenses arising from:

  • your breach of these Terms;

  • your unlawful use of the Services;

  • your violation of any law or third-party rights;

  • your User Content.

This section applies only to the extent permitted by applicable law and does not limit your mandatory consumer rights.

23. Termination

These Terms remain effective until terminated by either you or us.

You may stop using our Services at any time. We may suspend or terminate your access to the Services if we reasonably believe that you have violated these Terms or misused our Services.

Termination does not affect rights and obligations that arose before termination, including payment obligations, intellectual property rights, liability limitations, indemnification and any provisions that by their nature should survive termination.

24. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be enforced to the fullest extent permitted by law or, if necessary, removed from these Terms. The remaining provisions will continue to apply.

25. Waiver and Entire Agreement

If we do not enforce any right or provision of these Terms, this does not mean that we waive that right or provision.

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy and any other policies referenced on our website, form the entire agreement between you and FLAMBOYANT regarding your use of the Services and purchases through our website.

26. Assignment

You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

We may transfer or assign our rights and obligations under these Terms as part of a business transfer, merger, reorganization or sale of assets, provided this does not negatively affect your mandatory consumer rights.

27. Governing Law and Disputes

These Terms and any agreements between you and FLAMBOYANT are governed by the laws of the Netherlands.

If you are a consumer, this choice of law does not affect any mandatory consumer protection rights you may have under the law of your country of residence.

If a dispute arises, please contact us first at info@flmbynt.nl so we can try to resolve the issue informally.

Disputes will be submitted to the competent court under applicable law.

28. Complaints

If you have a complaint about our products, Services or customer service, please contact us at:

Email: info@flmbynt.nl
Subject line: Complaint — [ORDER NUMBER]

Please include your name, order number, a clear description of the complaint and any relevant photos or documents.

We aim to respond to complaints within 1-3 business days.

If you are not satisfied with our response, you may have the right to submit the dispute to a competent dispute resolution body or court under applicable law.

29. Changes to These Terms

We may update, change or replace these Terms from time to time. The most current version will always be available on this page.

If we make material changes, we will notify you where required by law. Changes will not affect orders that we have already accepted, unless required by law or agreed with you.

Your continued use of the Services after changes have been posted means that you accept the updated Terms.

30. Contact Information

Questions about these Terms, orders, returns or complaints can be sent to:

FLAMBOYANT
Legal company name: Flamboyant
Business address: Rosendaalsestraat 82, 6824 CM, Arnhem
Email: info@flmbynt.nl
Phone: +31 6 14495006
Chamber of Commerce number: 89264959
VAT identification number: NL864928166B01