Shipping policy

Last updated: 5 May 2026

This Shipping Policy explains how we process, ship and deliver orders placed through the FLAMBOYANT online store.

By placing an order with FLAMBOYANT, you agree to this Shipping Policy. Please read it carefully before completing your purchase.

Order Processing

If your item is in stock, please allow 1 business day for us to process your order once your payment has been received and cleared.

Orders are processed from Monday to Friday, excluding Dutch public holidays. Please note that there is no dispatch on weekends or public holidays.

During high-volume periods, such as new collection releases, limited drops, sale periods, Black Friday and Cyber Monday, processing times may be slightly longer than usual. We appreciate your patience during these busy periods.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.

Shipping During Sale Periods

During Black Friday, Cyber Monday, sale periods and new collection releases, we may experience a higher volume of orders than usual.

This can cause delays in order processing, dispatch and delivery. We will do our best to ship your order as quickly as possible and keep you informed where relevant.

Estimated delivery times

We ship orders worldwide. Delivery times vary depending on the destination country, the selected shipping method, customs processing and the local postal or courier service.

Our estimated delivery times are:

Destination	Estimated Delivery Time
The Netherlands	3–5 business days
Rest of Europe	3–5 business days
Outside Europe	7–10 business days

These delivery times are estimates only and are not guaranteed, unless we expressly state otherwise during checkout or in your order confirmation.

If your order is delayed, please contact us at info@flmbynt.nl and we will help you investigate the status of your shipment.

Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your order.

Shipping costs are €5 for orders below €90 within Europe.

We offer free delivery for orders over €90 within Europe and for orders over €150 worldwide.

Where available, you may be able to choose between different shipping carriers, such as PostNL, DHL or DPD. The available options depend on your delivery address and checkout availability.

Tracking Information

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details, where available.

Please note that tracking information may take some time to update after the carrier receives the package.

If you have not received tracking information or if your tracking link does not update after a reasonable period, please contact us at info@flmbynt.nl.

Delivery Responsibility

For consumer orders, FLAMBOYANT remains responsible for the delivery of your order until the package has been delivered to you or to a third party designated by you, other than the carrier.

If your package is lost, damaged or significantly delayed during delivery, please contact us as soon as possible so we can investigate the issue with the shipping carrier and help find a suitable solution.

Please keep your order number and any relevant photos, tracking information or carrier communication available when contacting us.

Incorrect or Incomplete Address

You are responsible for providing a complete and accurate shipping address when placing your order.

FLAMBOYANT is not responsible for delays, failed deliveries or additional costs caused by incorrect, incomplete or outdated address information provided by you.

If you notice an error in your shipping address after placing your order, please contact us immediately at info@flmbynt.nl. We will do our best to update the address before dispatch, but we cannot guarantee that changes can be made once the order has been processed or shipped.

If a package is returned to us because of an incorrect address, refusal of delivery or failure to collect the package, we may charge reasonable additional shipping costs to resend the order, unless the issue was caused by us.

Failed Delivery or Uncollected Packages

If a delivery attempt fails, the carrier may leave a notice, attempt a new delivery or bring the package to a local pick-up point.

It is your responsibility to follow the carrier’s instructions and collect the package within the stated timeframe.

If a package is returned to us because it was not collected in time, we will contact you to arrange a solution. Additional shipping costs may apply if the order needs to be sent again.

Customs, Duties and Import Charges

For orders shipped outside the European Union, your order may be subject to customs duties, import taxes, VAT, clearance fees or other charges imposed by local authorities or carriers.

These charges are not included in our product prices or shipping costs unless expressly stated otherwise at checkout.

For orders shipped outside the European Union, you are responsible for paying any applicable customs duties, import taxes, VAT, clearance fees or local charges required by your country.

Customs processing may also cause delays that are outside our control.

If you refuse to pay customs duties or import charges and the package is returned to us, we may deduct any return shipping costs, customs charges or carrier fees from your refund, where permitted by law.

Damaged Packages

If your package arrives damaged, please contact us as soon as possible at info@flmbynt.nl.

Please include:

your order number;
photos of the damaged package;
photos of the damaged product, if applicable;
any relevant information from the carrier.

This helps us investigate the issue and arrange an appropriate solution.

Missing Packages

If your tracking information shows that your package has been delivered but you have not received it, please first check:

whether the package was delivered to a neighbor;
whether it was left at a pick-up point;
whether the carrier left a delivery notice;
whether someone else at your address accepted the package.

If you still cannot locate the package, contact us at info@flmbynt.nl and we will help investigate the issue with the carrier.

Public Holidays and Temporary Closures

Orders are not dispatched on weekends or Dutch public holidays.

During temporary closures, holidays or operational pauses, shipping may take longer than usual. If relevant, we will communicate this on our website or by email.